FAQ

 

What is your shipping policy?

DOMESTIC

We are currently on vacation and will ship all orders placed this week on 8/26. Thank you for your patience!

We ship anywhere in the USA through USPS. Please allow 3-4 days to process your order. You will receive a confirmation email and tracking number once shipped.

INTERNATIONAL

Unfortunately, we do not ship internationally at this time.

Do you accept returns?

Due to the nature of our products, we cannot accept returns.

My tracking number says my package was delivered but it’s not on my doorstep. What do I do?

Please contact your local USPS to file a missing package complaint. We are not responsible for lost packages.

How should I store my soap?

Before use, store in a cool, dry place like a linen closet.

In between uses, store on a soap dish or saver that keeps the soap from sitting in water. Letting your soap dry out between uses will increase its life significantly.

How long will my soap last?

Depending on use, about a month.

Why do you use tallow in some of your soaps?

The fatty acid profile of tallow is very similar to the oils in human skin, making it beneficial to use in skincare. When turned into soap, tallow produces a gently cleansing, very conditioning, and bubbly bar of soap. Tallow soaps are easy on skin by not stripping the skin of all its natural oils and are particularly good for people who suffer from dry or flaky skin. Tallow also adds hardness to a bar of soap, making it last longer in the shower.

Are any of your products vegan?

Yes! Many of our products are vegan and each are noted as so in the product description. Please see individual product descriptions for details.

My hair feels waxy and/or weird after using your shampoo bar. Why and what do I do?

This can happen if you have a lot of minerals in your water, known as hard water. The minerals in the water react with the soap in your hair creating that feeling and texture.

To fix this issue, put undiluted apple cider vinegar in a spray bottle. After washing, generously spray your hair with the vinegar and then rinse. Apple cider vinegar acts as a clarifying agent, helping to remove any residue left by hard water. It is also a wonderful hair conditioner and will leave your hair soft to the touch with a healthy shine.

How do I order wholesale?

Please send us a message through the Contact form on this website or email us at sunanddaughterskincare@gmail.com

Any other questions?

Please contact us using the form on this website or email us at sunanddaughterskincare@gmail.com